FAQ & Support
Answers, Fast
Common questions about billing, your AI website, data, and getting help. Still stuck? We respond to every message within 24 hours.
💳Billing & Plans
How does billing work?+
Plans are billed monthly through Stripe. Choose annual billing to save 10%. Your card is charged on the same day each cycle, and every invoice is emailed to you automatically.
Can I change or cancel my plan?+
Yes. Upgrade, downgrade, or cancel anytime from your dashboard billing page. Changes take effect at the start of your next cycle — you keep access to paid features until then, and you are never locked into a contract.
Do you offer a free trial?+
Yes — every plan starts with a 14-day free trial. You will not be charged until the trial ends, and you can cancel before then at no cost.
What happens if a payment fails?+
We retry the charge automatically and email you. Your site and data stay live during a short grace period so a temporary card issue never takes your business offline.
🌐Your AI Website & Profile
How long does it take to get my site live?+
Most AI-generated websites are ready to review within minutes. Publishing to your own domain typically completes the same day once your DNS records point to Ordneo.
Can I use my own domain?+
Yes. Connect any domain you own from your dashboard, and we guide you through the DNS records step by step.
Who owns the content Ordneo generates?+
You do. Everything created for your business — copy, pages, and profile — belongs to you and stays with you.
🔒Data & Security
Is my business data private?+
Yes. Your data is isolated per account and never shared with other businesses. We do not sell your information. See our Privacy Policy for the full detail.
What happens to my data if I cancel?+
Your data remains available to export for a period after cancellation before it is removed. Reach out any time during that window if you need a hand exporting it.
💬Getting Support
How do I reach a human?+
Use the contact form and a real person responds within 24 hours — every inquiry gets a personalized reply, not an auto-responder.
I found a bug. What should I do?+
Send us the details through the contact form under Technical Support. Include what you were doing and what you expected — it helps us fix it faster.
Didn't Find Your Answer?
Reach out and a real person will help you within 24 hours.